Herotel Support using WhatsApp

WhatsApp now has almost 3 billion users worldwide and it has become the most popular instant messaging and communication platform for South Africans.

The Herotel WhatsApp support channel offers numerous advantages over traditional call centers, enhancing your customer experience and operational efficiency. Unlike call centers that can involve long wait times and potential language barriers, WhatsApp provides instant, text-based communication, allowing our customers to receive support quickly and conveniently. 

Operating between 7 am and 10 pm every day, it ensures extended availability for assistance, fitting seamlessly into the busy schedules of our customers. The familiarity and widespread use of WhatsApp also means our customers can access support using a platform you are comfortable with, eliminating the need to navigate complex phone menus.

Additionally, WhatsApp’s multimedia capabilities allow customers to share important information, such as pictures of your router connections and in-house devices, facilitating clearer and more effective communication. This visual aid enables support agents to diagnose and resolve issues more accurately and efficiently. 

Customers can contact Herotel for all technical queries between 7 am and 10 pm every day, and for account-related queries between 8 am and 5 pm from Monday to Friday, and 8 am to 1 pm on Saturdays. Furthermore, the asynchronous nature of WhatsApp communication means our customers can send messages and continue with your day without being tied to a phone call, greatly enhancing your overall customer service experience.